The Sent Email can't be received (OpenEMM 2013 RC1)

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The Sent Email can't be received (OpenEMM 2013 RC1)

Postby Davidji » Fri Dec 14, 2012 7:53 am

Dear all,
Currently, we have just installed the Openemm 2013 on Ubuntu 11.10 (64bit) Server, which is in the virtual machine of Vmware esxi 5.0 Server with a fixed IP address: 114.141.180.148. And all the configurations of Openemm 2013 seem ok, but we can’t receive the email from the part of the following email address:
Code: Select all
EmailTestID   EmailAddress   Stat
1.   marketing@riverscrm.com
Hard Bounce
2.   david_ji5205@hotmail.com
Not Received
3.   shijie.wu@riversmt.com
Hard Bounce
4.   88316859@qq.com
Received
5.   riversdq_01@163.com
Received
6.   edmbounce@riverscrm.com
Hard Bounce
7.   david.ji@riversmt.com
Hard Bounce
8.   marketing@rivers-china.com
Received
9   644868614@qq.com
Received
10   david_ji@rivers-china.com
Received
11   david.ji.dy@gmail.com
Not Received

Could anyone of you be kindly enough to help us check all the detailed Openemm configurations listed as follows? And tell us how to solve the problem

Here is the maillog content:
Code: Select all
Dec 14 12:28:31 host sendmail[10206]: 00000E0000000000A: to=<marketing@riverscrm.com>, delay=00:00:52, mailer=local, pri=0, dsn=5.1.1, stat=User unknown
Dec 14 12:28:32 host sendmail[10206]: 00000E00000000008: to=<david_ji5205@hotmail.com>, delay=00:00:53, xdelay=00:00:01, mailer=esmtp, pri=0, relay=mx3.hotmail.com. [65.54.188.110], dsn=5.0.0, stat=Service unavailable
Dec 14 12:28:41 host sendmail[10206]: STARTTLS=client, relay=mx.mail.ym.163.com., version=TLSv1/SSLv3, verify=FAIL, cipher=DHE-RSA-AES256-SHA, bits=256/256
Dec 14 12:28:41 host sendmail[10206]: 00000E0000000000E: to=<shijie.wu@riversmt.com>, delay=00:01:02, xdelay=00:00:09, mailer=esmtp, pri=0, relay=mx.mail.ym.163.com. [123.58.178.52], dsn=5.6.0, stat=Data format error
Dec 14 12:28:42 host sendmail[10206]: STARTTLS=client, relay=gmail-smtp-in.l.google.com., version=TLSv1/SSLv3, verify=FAIL, cipher=ECDHE-RSA-RC4-SHA, bits=128/128
Dec 14 12:28:57 host sendmail[10205]: 00000E0000000000F: to=<88316859@qq.com>, delay=00:01:18, xdelay=00:00:26, mailer=esmtp, pri=0, relay=mx3.qq.com. [183.62.125.199], dsn=2.0.0, stat=Sent (Ok: queued as )
Dec 14 12:29:16 host sendmail[10205]: 00000E0000000000C: to=<riversdq_01@163.com>, delay=00:01:37, xdelay=00:00:19, mailer=esmtp, pri=0, relay=163mx02.mxmail.netease.com. [220.181.12.68], dsn=2.0.0, stat=Sent (Mail OK queued as mx18,RMCowEA5N0IKq8pQLobQBg--.838S2 1355459357)
Dec 14 12:29:31 host sendmail[10232]: 00000E00000000006: to=<edmbounce@riverscrm.com>, delay=00:01:52, mailer=local, pri=0, dsn=5.1.1, stat=User unknown
Dec 14 12:29:31 host sendmail[10233]: STARTTLS=client, relay=mx.mail.ym.163.com., version=TLSv1/SSLv3, verify=FAIL, cipher=DHE-RSA-AES256-SHA, bits=256/256
Dec 14 12:29:31 host sendmail[10233]: 00000E0000000000D: to=<david.ji@riversmt.com>, delay=00:01:52, xdelay=00:00:00, mailer=esmtp, pri=0, relay=mx.mail.ym.163.com. [123.58.178.52], dsn=5.6.0, stat=Data format error
Dec 14 12:29:55 host sendmail[10205]: 00000E00000000007: to=<marketing@rivers-china.com>, delay=00:02:16, xdelay=00:00:39, mailer=esmtp, pri=0, relay=mail.rivers-china.com. [61.142.254.180], dsn=2.0.0, stat=Sent (RCP:0855940c RCID:20121214122920148_21731~ed90737d)
Dec 14 12:29:59 host sendmail[10233]: 00000E0000000000B: to=<644868614@qq.com>, delay=00:02:20, xdelay=00:00:28, mailer=esmtp, pri=0, relay=mx3.qq.com. [119.147.192.101], dsn=2.0.0, stat=Sent (Ok: queued as )
Dec 14 12:30:06 host sendmail[10232]: 00000E00000000009: to=<david_ji@rivers-china.com>, delay=00:02:27, xdelay=00:00:30, mailer=esmtp, pri=0, relay=mail.rivers-china.com. [61.142.254.180], dsn=2.0.0, stat=Sent (RCP:e15d0feb RCID:20121214122938601_21744~ed90737d)
Dec 14 12:30:08 host sendmail[10206]: 00000E00000000004: to=<david.ji.dy@gmail.com>, delay=00:02:29, xdelay=00:01:27, mailer=esmtp, pri=0, relay=gmail-smtp-in.l.google.com. [173.194.79.27], dsn=2.0.0, stat=Sent (OK 1355459409 px7si3812796pbb.20)



Here are our detailed configuration files:

Config1. openemm@host:~$ cat /etc/hosts
Code: Select all
127.0.0.1       localhost
127.0.1.1       host
114.141.180.148    host.riverscrm.com host

# The following lines are desirable for IPv6 capable hosts
::1       ip6-localhost ip6-loopback
fe00::0    ip6-localnet
ff00::0    ip6-mcastprefix
ff02::1    ip6-allnodes
ff02::2    ip6-allrouters


Config 2. openemm@host:~$ cat /etc/hostname
Code: Select all
host


Config 3. openemm@host:~$ cat /etc/mail/aliases
Code: Select all
postmaster: root
MAILER-DAEMON: postmaster
abuse: postmaster
spam: postmaster


Config 4. openemm@host:~$ cat /etc/mail/local-host-names
Code: Select all
riverscrm.com


Config 5. openemm@host:~$ cat /etc/mail/mailertable
Code: Select all
news.riverscrm.com procmail:/home/openemm/conf/bav/bav.rc


Config 6. openemm@host:~$ cat /etc/mail/relay-domains
Code: Select all
riverscrm.com
news.riverscrm.com


Config 7. /etc/mail/trusted-users and /etc/mail/virtusertable are empty.

Config 8. /etc/mail/sendmail.mc
Code: Select all
#  This file is used to configure Sendmail for use with Debian systems.
#
define(`_USE_ETC_MAIL_')dnl
include(`/usr/share/sendmail/cf/m4/cf.m4')dnl
VERSIONID(`$Id: sendmail.mc, v 8.14.4-2ubuntu2 2011-08-14 09:21:51 cowboy Exp $')
OSTYPE(`debian')dnl
DOMAIN(`debian-mta')dnl
dnl # Items controlled by /etc/mail/sendmail.conf - DO NOT TOUCH HERE
undefine(`confHOST_STATUS_DIRECTORY')dnl        #DAEMON_HOSTSTATS=
dnl # Items controlled by /etc/mail/sendmail.conf - DO NOT TOUCH HERE
dnl #
dnl # General defines
dnl #
dnl # SAFE_FILE_ENV: [undefined] If set, sendmail will do a chroot()
dnl #    into this directory before writing files.
dnl #    If *all* your user accounts are under /home then use that
dnl #    instead - it will prevent any writes outside of /home !
dnl #   define(`confSAFE_FILE_ENV',             `')dnl
dnl #
dnl # Daemon options - restrict to servicing LOCALHOST ONLY !!!
dnl # Remove `, Addr=' clauses to receive from any interface
dnl # If you want to support IPv6, switch the commented/uncommentd lines
dnl #
FEATURE(`no_default_msa')dnl
FEATURE(`mailertable', `hash -o /etc/mail/mailertable.db')dnl
dnl DAEMON_OPTIONS(`Family=inet6, Name=MTA-v6, Port=smtp, Addr=::1')dnl
dnl DAEMON_OPTIONS(`Family=inet,  Name=MTA-v4, Port=smtp, Addr=0.0.0.0')dnl
dnl DAEMON_OPTIONS(`Family=inet6, Name=MSP-v6, Port=submission, M=Ea, Addr=::1')dnl
dnl DAEMON_OPTIONS(`Family=inet,  Name=MSP-v4, Port=submission, M=Ea, Addr=127.0.0.1')dnl
dnl #
dnl # Be somewhat anal in what we allow
define(`confPRIVACY_FLAGS',dnl
`needmailhelo,needexpnhelo,needvrfyhelo,restrictqrun,restrictexpand,nobodyreturn,authwarnings')dnl
dnl #
dnl # Define connection throttling and window length
define(`confCONNECTION_RATE_THROTTLE', `15')dnl
define(`confCONNECTION_RATE_WINDOW_SIZE',`10m')dnl
dnl #
dnl # Features
dnl #
dnl # use /etc/mail/local-host-names
FEATURE(`use_cw_file')dnl
dnl #
dnl # The access db is the basis for most of sendmail's checking
FEATURE(`access_db', , `skip')dnl
dnl #
dnl # The greet_pause feature stops some automail bots - but check the
dnl # provided access db for details on excluding localhosts...
FEATURE(`greet_pause', `1000')dnl 1 seconds
dnl #
dnl # Delay_checks allows sender<->recipient checking
FEATURE(`delay_checks', `friend', `n')dnl
dnl #
dnl # If we get too many bad recipients, slow things down...
define(`confBAD_RCPT_THROTTLE',`3')dnl
dnl #
dnl # Stop connections that overflow our concurrent and time connection rates
FEATURE(`conncontrol', `nodelay', `terminate')dnl
FEATURE(`ratecontrol', `nodelay', `terminate')dnl
dnl #
dnl # If you're on a dialup link, you should enable this - so sendmail
dnl # will not bring up the link (it will queue mail for later)
dnl define(`confCON_EXPENSIVE',`True')dnl
dnl #
dnl # Dialup/LAN connection overrides
dnl #
include(`/etc/mail/m4/dialup.m4')dnl
include(`/etc/mail/m4/provider.m4')dnl
dnl #
dnl # Default Mailer setup
define(`PROCMAIL_MAILER_PATH',`/usr/bin/procmail')dnl
define(`LOCAL_MAILER_FLAGS',`ShPfn')dnl
define(`LOCAL_MAILER_ARGS',`procmail -a $h -d $u')dnl
FEATURE(`local_procmail')dnl
MAILER_DEFINITIONS
MAILER(`local')dnl
MAILER(`smtp')dnl
MAILER(`procmail')dnl
dnl #
INPUT_MAIL_FILTER(`bav', `S=unix:/home/openemm/var/run/bav.sock, F=T')dnl


Config 9 openemm@host:~$ host -a riverscrm.com (Check DNS)
Code: Select all
riverscrm.com        3600    In   A    --      114.141.180.148
http://www.riverscrm.com     3600    In   A       --      114.141.180.148
host.riverscrm.com   3600    In   A       --      114.141.180.148
news.riverscrm.com   3600    In   A       --      114.141.180.148
news.riverscrm.com  3600   In    MX  10      host.riverscrm.com      
riverscrm.com      3600    In   MX    10      mx.mail.ym.163.com (using
163.com free enterprise mailbox)


Config 10. openemm@host:~$ cat /home/openemm/conf/bav/bav.conf-local
Code: Select all
---File:/home/openemm/conf/bav/bav.conf-local----
news@news.riverscrm.com alias:ext_1@news.riverscrm.com
---File:/home/openemm/conf/bav/bav.conf-local ----

Config 11
In the mailing I set the sender- and reply-adress as following:
Code: Select all
Subject:xxxxxxxxxxxxxxx
Sender email:marketing@riverscrm.com
Sender full name:Rivers Marketing
Reply-to email:edmbounce@riverscrm.com
Reply-to full name:Support

Both marketing@riverscrm.com and edmbounce@riverscrm.com exist on the Server.
Your eraly reply will be highly appreciated!
Davidji
 
Posts: 2
Joined: Thu Dec 13, 2012 12:35 pm

Re: The Sent Email can't be received (OpenEMM 2013 RC1)

Postby maschoff » Sat Dec 15, 2012 12:23 pm

I just used OpenEMM 2013 RC1 this week to send out a newsletter to about 2,000 recipients. So far the bounce rate is 4.2%, the opening rate 18.7% and the click rate is 9.1% - looks all fine to me.

So, my hunch is rather that your sending IP address has not a very good reputation and, therefore, some of your mails are blocked or rerouted to spam folders.
OpenEMM Maintainer
maschoff
Site Admin
 
Posts: 2129
Joined: Thu Aug 03, 2006 10:20 am
Location: Munich, Germany

Re: The Sent Email can't be received (OpenEMM 2013 RC1)

Postby Davidji » Tue Dec 18, 2012 4:35 am

maschoff wrote:I just used OpenEMM 2013 RC1 this week to send out a newsletter to about 2,000 recipients. So far the bounce rate is 4.2%, the opening rate 18.7% and the click rate is 9.1% - looks all fine to me.

So, my hunch is rather that your sending IP address has not a very good reputation and, therefore, some of your mails are blocked or rerouted to spam folders.


Thanks a lot. BTW is there anything wrong with my above mentioned configuration on hosts,hostname,local-host-names,mailertable,relay-domains,sendmail.mc,bav.conf-local,etc?

Currently our sending ip address (114.141.180.148)has been replaced by a good reputation ip address (114.141.181.134)

In addition,do you think that a reverse DNS from (114.141.181.134) to host.riverscrm.com can solve this problem?
Davidji
 
Posts: 2
Joined: Thu Dec 13, 2012 12:35 pm


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