1 Customer gets 12 E-Mails

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1 Customer gets 12 E-Mails

Postby apoman » Mon Mar 05, 2012 12:12 pm

dear support,

we made an update to version 2011, then after our first mailing with this version, many custoomers got emails twice or more often :cry:
one customer got 12 emails!!! :? here are some lines of the logile news-semu.log:

Code: Select all
[03.03.2012  02:30:54] 4385 ERROR/000027000000010F9: Failed to read control file /home/openemm/var/spool/QUEUE/qf000027000000010F9: (2, 'No such file or directory')
[03.03.2012  02:30:54] 4385 DEBUG/000027000000010F9: New entry /home/openemm/var/spool/QUEUE/qf000027000000010F9 for Mailing 39 and Customer 4345
[03.03.2012  02:30:54] 4385 WARNING/000027000000010F9: Removed incomplete entry
[03.03.2012  02:30:54] 4385 ERROR/000027000000010F9: Failed to remove spoolfile /home/openemm/var/spool/QUEUE/qf000027000000010F9: (2, 'No such file or directory')
[03.03.2012  02:30:54] 4385 ERROR/000027000000010F9: Failed to remove spoolfile /home/openemm/var/spool/QUEUE/df000027000000010F9: (2, 'No such file or directory')
[03.03.2012  02:30:54] 4385 DEBUG/00002700000002C2A: New entry /home/openemm/var/spool/QUEUE/qf00002700000002C2A for Mailing 39 and Customer 11306
[03.03.2012  02:30:54] 4385 DEBUG/00002700000002C2A: Entry is ready to send, current trycount is 1
[03.03.2012  02:30:54] 4855 ERROR/000027000000010F9: Failed to read control file /home/openemm/var/spool/QUEUE/qf000027000000010F9: (2, 'No such file or directory')
[03.03.2012  02:30:54] 4855 DEBUG/000027000000010F9: New entry /home/openemm/var/spool/QUEUE/qf000027000000010F9 for Mailing 39 and Customer 4345
[03.03.2012  02:30:54] 4855 WARNING/000027000000010F9: Removed incomplete entry
[03.03.2012  02:30:54] 4855 ERROR/000027000000010F9: Failed to remove spoolfile /home/openemm/var/spool/QUEUE/qf000027000000010F9: (2, 'No such file or directory')
[03.03.2012  02:30:54] 4855 ERROR/000027000000010F9: Failed to remove spoolfile /home/openemm/var/spool/QUEUE/df000027000000010F9: (2, 'No such file or directory')
[03.03.2012  02:30:54] 4855 DEBUG/00002700000002C2A: New entry /home/openemm/var/spool/QUEUE/qf00002700000002C2A for Mailing 39 and Customer 11306
[03.03.2012  02:30:54] 4855 DEBUG/00002700000002C2A: Entry is ready to send, current trycount is 1
[03.03.2012  02:30:54] 4855 DEBUG/00002700000001A32: New entry /home/openemm/var/spool/QUEUE/qf00002700000001A32 for Mailing 39 and Customer 6706
[03.03.2012  02:30:54] 4855 DEBUG/00002700000001A32: Entry is ready to send, current trycount is 2
[03.03.2012  02:30:54] 4074 WARNING/000027000000021A6: Retry as sent to mailin.v6.t-online.de failed 400: 'Network is unreachable'
[03.03.2012  02:30:54] 5161 ERROR/00002700000002037: Failed to read control file /home/openemm/var/spool/QUEUE/qf00002700000002037: (2, 'No such file or directory')
[03.03.2012  02:30:54] 5161 DEBUG/00002700000002037: New entry /home/openemm/var/spool/QUEUE/qf00002700000002037 for Mailing 39 and Customer 8247
[03.03.2012  02:30:54] 5161 WARNING/00002700000002037: Removed incomplete entry
[03.03.2012  02:30:54] 5161 ERROR/00002700000002037: Failed to remove spoolfile /home/openemm/var/spool/QUEUE/qf00002700000002037: (2, 'No such file or directory')
[03.03.2012  02:30:54] 5161 ERROR/00002700000002037: Failed to remove spoolfile /home/openemm/var/spool/QUEUE/df00002700000002037: (2, 'No such file or directory')
[03.03.2012  02:30:54] 5161 DEBUG/000027000000027AE: New entry /home/openemm/var/spool/QUEUE/qf000027000000027AE for Mailing 39 and Customer 10158
[03.03.2012  02:30:54] 5161 DEBUG/000027000000027AE: Entry is ready to send, current trycount is 1
[03.03.2012  02:30:54] 5161 ERROR/000027000000010F9: Failed to read control file /home/openemm/var/spool/QUEUE/qf000027000000010F9: (2, 'No such file or directory')
[03.03.2012  02:30:54] 5161 DEBUG/000027000000010F9: New entry /home/openemm/var/spool/QUEUE/qf000027000000010F9 for Mailing 39 and Customer 4345
[03.03.2012  02:30:54] 5161 WARNING/000027000000010F9: Removed incomplete entry
[03.03.2012  02:30:54] 5161 ERROR/000027000000010F9: Failed to remove spoolfile /home/openemm/var/spool/QUEUE/qf000027000000010F9: (2, 'No such file or directory')
[03.03.2012  02:30:54] 5161 ERROR/000027000000010F9: Failed to remove spoolfile /home/openemm/var/spool/QUEUE/df000027000000010F9: (2, 'No such file or directory')


i am talking about customer 4345
i am wondering why there are so many "Failed to remove spoolfile" errors.

thank you for any help!

micha
apoman
 
Posts: 8
Joined: Fri May 18, 2007 8:33 pm

Re: 1 Customer gets 12 E-Mails

Postby maschoff » Mon Mar 05, 2012 3:59 pm

OpenEMM could not remove spool files for Sendmail. Are you sure directory /home/openemm/var/spool/QUEUE/ exists and OpenEMM has permissions to delete files from this directory?
OpenEMM Maintainer
maschoff
Site Admin
 
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Location: Munich, Germany

Re: 1 Customer gets 12 E-Mails

Postby apoman » Mon Mar 05, 2012 4:56 pm

hi,

we are not working with sendmail, we are using the internal stuff from openemm.
the rights should be okay, i gave them 777 to be safe, but the files there still exists
and nothing gets deleted... there are also files there, which are older than one month...
is there anything i can do to debug this issue ?
apoman
 
Posts: 8
Joined: Fri May 18, 2007 8:33 pm

Re: 1 Customer gets 12 E-Mails

Postby apoman » Mon Mar 12, 2012 2:32 pm

the files are still not deleted at the QUEUE dir, even they have rights 777, is that normal ?
apoman
 
Posts: 8
Joined: Fri May 18, 2007 8:33 pm


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