Open letter to all OpenEMM users

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Open letter to all OpenEMM users

Postby maschoff » Fri Aug 01, 2008 8:29 am

Dear OpenEMM user,

the number of OpenEMM users is growing from week to week and we highly appreciate the time and effort you have invested in choosing OpenEMM for your e-mail marketing and/or transaction e-mails!

OpenEMM is an open source product which implies that it is available for free. But free not only means that you do not have to pay to use OpenEMM, is also means that you have the freedom to modify and improve OpenEMM on your own.

We value your input regarding bugs and new features in these forums and the effort this means for you. But while we are committed to fix all known bugs and problems which are not too distribution-specific and while we plan to add features with every new release (see our public roadmap at http://www.openemm.org/roadmap.html), please be aware that we are not obliged to do so, let alone in a certain time frame.

All current contributors to OpenEMM are not financially independent, but have to work and make some money for a living. Therefore, paid development assignments always have a higher priority for us. In fact, they guarantee that we have a chance to work on OpenEMM, too.

Therefore, if you want to support us by contributing code to OpenEMM, you are very welcome (more: http://www.openemm.org/team/involved.html)! We promise you to integrate all bug fixes and every new feature of broader interest into the OpenEMM mainline so that all other OpenEMM users can benefit from your work as well.

On the other hand, if you do not want to provide code but you are in a hurry and you need a bug fix, support for a certain issue or a new feature right away, you can mandate us, the original developers of OpenEMM, and we will fix your problem for a fixed fee within a given time frame (see also http://www.agnitas.com/openemmservice-de.html).

Thank you for your understanding!

Kind regards,

the OpenEMM team
OpenEMM Maintainer
maschoff
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