OpenEMM Support

Hello there,

I recently took over support of an installation of OpenEMM and a few days ago mails started not going out anymore.
Now I have to admit I am relatively new to OpenEMM, but after days of trying things out I am simply running out of ideas. Any help or insight would be greatly appreciated.

The whole process of generating a mailing in the web frontend works flawless.
It is just that the mails are stuck in ~/var/spool/QUEUE and don't leave this queue.
And I honestly have no idea why.
The sendmail-system on this server has not been touched in ... a long time so there should not be any change.

Anybody have any idea where to look next?

Thank you and best regards

nlab

This looks strange. Can you check, if your system is configured to use sendmail at all? For that, please login as user "openemm" and execute these commands:

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source $HOME/bin/scripts/config.sh
$HOME/bin/scripts/smenable.py status


This should output either "1" (sendmail is enabled) or "0".

If sendmail is enabled check the process list for running sendmail and search for an instance processing the directory /home/openemm/var/spool/QUEUE. If this is missing, the easiest way to fix this is restarting openemm.

If this still fails, check the sendmail logfile /var/log/maillog for further hints.

And, if you haven't tried already, reboot the whole server and check if the problem is still existing.

-- ud

Hi there,

thank you so far.
According to your code, sendmail is running.
However I cannot find any sendmail processes (like at all, so it might be just me)
The only thing in the process list doiung anything with the queue is this one:

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12385 ?        Ss     0:00 /home/openemm/bin/qctrl -d780 move /home/openemm/var/spool/QUEUE /home/openemm/var/spool/MIDQUEUE tries:3

I have tried restarting sendmail at least ten times, restarting the server as well.
You are right it does all look somewhat strange. Especially because when I (re)start openemm it says

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Starting sendmails:   listener Starting sendmail:          [  OK  ]
mail queues  ADMIN  QUEUE MIDQUEUE  SLOWQUEUE  done.

which in my book would mean that sendmail should be running just fine.

And there is no further information in the sendmail log file?

-- ud

I wish. /var/log/maillog is empty. Completely empty.

If the log file is completely empty and the hard disk is not full, then I have no more ideas to fix the issue without having access to the system, sorry.

-- ud