xmlback errors

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xmlback errors

Postby chollois » Thu Jan 14, 2016 1:30 pm

Hi everyone,

our openemm install is working fine but we have sometimes some errors I can't explain whith the xmlback exe. Here is what we can found in logs :

[14.01.2016 10:14:33] 31138 ERROR/blockmail->blocks: tagposition [agnSYSINFO name="EPOCH"] not found in /home/openemm/var/spool/META/AgnMail=D20160114101412=1=50500=0001=liaMngA.xml.gz
[14.01.2016 10:14:33] 31138 ERROR/blockmail->blocks: Unable to find valid element tagposition in /home/openemm/var/spool/META/AgnMail=D20160114101412=1=50500=0001=liaMngA.xml.gz
[14.01.2016 10:14:33] 31138 ERROR/blockmail->blocks: Unable to find valid element block in /home/openemm/var/spool/META/AgnMail=D20160114101412=1=50500=0001=liaMngA.xml.gz
[14.01.2016 10:14:33] 31138 ERROR/blockmail: Unable to find valid element blocks in /home/openemm/var/spool/META/AgnMail=D20160114101412=1=50500=0001=liaMngA.xml.gz

Thank you for any help
chollois
 
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Re: xmlback errors

Postby maschoff » Fri Jan 15, 2016 9:09 pm

You should check the mail source code that leads to these error messages. Looks like you use a tag named agnSYSINFO, which does not exist with OpenEMM.
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Re: xmlback errors

Postby chollois » Tue Jan 19, 2016 10:27 am

Hi
Thank you maschoff, but we don't use any specific tags in our templates.
The tag agnSYSINFO is visible in the xml.gz files that are generated in the META directory to be unpacked by the pyckdist process and processed by xmlback.exe.
I can see it in the xml files.


FYI Here is the HTML code that is used and generates sometimes those errors :

<html><head> </head> <body> <div id="mailHeader"><div style="margin-left: 160px;"><u> <a href="https://xxxxxxxxx.fr/form.do?agnCI=1&agnFN=Fullview&agnUID=##AGNUID##"> <span style="font-size: 10px;"> <span style="font-family: Arial;">Cet email ne s'affiche pas correctement? Cliquez ici.</span> </span> </a> </u></div> <br /> <table> <tbody> <tr> <td><img width="602" height="127" src="https://xxxxxxxxx.fr//image?ci=1&mi=148&name=baniere_bdc.jpg" alt="" /></td> </tr> <tr> <td><table cellspacing="0" cellpadding="0" width="550" border="0" style="font-family: Arial,Helvetica,sans-serif; font-size: 12px; margin-left: 30px;"> <tbody> <tr> <td><br /> <br /> <div>Ch&egrave;re cliente, cher client,</div> <br /> <br /> <br /> <div align="justify"><strong> <p>Nous avons le plaisir de vous adresser, ci-joint, le bon de commande concernant le plan de communication que vous avez d&eacute;fini avec votre conseiller. Le d&eacute;tail de votre plan de communication vous sera adress&eacute; tr&egrave;s prochainement.</p> </strong></div></td> </tr> </tbody> </table></td> </tr> </tbody> </table> <table> <tbody> </tbody> </table> <div>&nbsp;</div> <table cellspacing="0" cellpadding="0" width="550" border="0" style="font-family: Arial,Helvetica,sans-serif; font-size: 12px; margin-left: 35px;"> <tbody> <tr> <td>A tr&egrave;s bient&ocirc;t <br /> Le Service Client </td> <td style="padding-left: 40px"><a href="https://yyyyyyyy.fr/fr/client/xxxx/visite_conseiller_en_communication.html"><img width="248" height="147" src="https://xxxxxxxxx.fr//image?ci=1&mi=148&name=font3_bis.jpg" alt="" /> </a></td> </tr> </tbody> </table> <table cellspacing="0" cellpadding="0" width="550" border="0" style="font-family: Arial,Helvetica,sans-serif; font-size: 12px; margin-left: 35px;"> <tbody> <tr> <td><hr style="border-top: 1px dotted; " /> <div style="font-size: 8px; font-weight: bold;">Ceci est un email automatique, merci de ne pas y r&eacute;pondre.</div> <div style="font-size: 8px;">&laquo;Conform&eacute;ment &agrave; la loi Informatique et Libert&eacute;s du 6&nbsp;janvier 1978 modifi&eacute;e par la loi du 6&nbsp;ao&ucirc;t 2004, vous disposez de droits d'acc&egrave;s, de rectification et d'opposition aux donn&eacute;es personnelles vous concernant. Vous pouvez exercer ces droits en justifiant de votre identit&eacute; par voie &eacute;lectronique &agrave; l'adresse <a href="http://xxxxxxxxx.fr/">http://xxxxxxxxx.fr </a>ou <a href="mailto:xxxxxxxxx@xxxxxxxxx.fr">xxxxxxxxx@xxxxxxxxx.fr</a> ou par voie postale &agrave; l'adresse suivante : Centre Relation Client, 7&nbsp;avenue xxxxxxxxx, xxxxxxxxx Cedex.&raquo;</div></td> </tr> </tbody> </table></div> </body></html>

Another point is that some dynamic PDF attachements are added to this html content.
So I wonder if some particular PDF content, once encoded in XML, could generate parsing errors??

Thanks
chollois
 
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Joined: Fri Sep 18, 2015 2:00 pm

Re: xmlback errors

Postby chollois » Tue Jan 19, 2016 10:42 am

We are using Openemm 2013.
chollois
 
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