Bounce Statistics Do Not Match Database

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StephenP
Posts: 5
Joined: Fri Feb 20, 2009 5:56 pm

Bounce Statistics Do Not Match Database

Post by StephenP » Tue Mar 03, 2009 11:06 pm

Within the mysql database, I have four reported bounces:

Code: Select all

+-----------+------------+-------------+--------+------------+---------------------+------+
| bounce_id | company_id | customer_id | detail | mailing_id | change_date         | dsn  |
+-----------+------------+-------------+--------+------------+---------------------+------+
|         1 |          1 |       18569 |    500 |          8 | 2009-03-03 10:24:13 |  500 | 
|         2 |          1 |       18570 |    500 |          8 | 2009-03-03 10:24:13 |  500 | 
|         3 |          1 |          18 |    420 |          8 | 2009-03-03 11:08:33 |  521 | 
|         4 |          1 |          18 |    420 |          8 | 2009-03-03 11:48:07 |  521 | 
+-----------+------------+-------------+--------+------------+---------------------+------+
But within the statistics page, I see only 3 bounces.

The other thing is that 521 is definitely a hard bounce (User Unknown) - I added it to the bav.rule file, but apparently to no avail.

Where does the frontend get it's bounce information from, and why isn't it synced up with the database?

Stephen