Search found 5 matches

by ospsg
Thu Mar 20, 2014 3:18 pm
Forum: Bugs, bug fixes & releases
Topic: Missing Recipient Entries
Replies: 11
Views: 13155

Re: Missing Recipient Entries

Yes, please send it over. Let me know if you need anything from me to get this done. Thanks!
by ospsg
Wed Mar 19, 2014 4:31 pm
Forum: Bugs, bug fixes & releases
Topic: Missing Recipient Entries
Replies: 11
Views: 13155

Re: Missing Recipient Entries

I have been going through and comparing my lists between 3/6 and 3/18 and I have found that 8 entries that were active on all the lists that they were on, have now been deleted. They were not waiting on confirmation on any list, but all active. Is this due to the bug that you found? Or is this somet...
by ospsg
Wed Mar 05, 2014 11:38 pm
Forum: Bugs, bug fixes & releases
Topic: Missing Recipient Entries
Replies: 11
Views: 13155

Re: Missing Recipient Entries

We are going to disable this feature and continue to monitor to confirm that this is where the problem lies. If this is the problem though, and after disabling this feature we no longer have any missing subscribers, that would mean that this feature is deleting recipients that are waiting on confirm...
by ospsg
Wed Mar 05, 2014 7:00 pm
Forum: Bugs, bug fixes & releases
Topic: Missing Recipient Entries
Replies: 11
Views: 13155

Re: Missing Recipient Entries

Are you referring to the Database Cleanup section? This only applies to those waiting on confirmation, which is fine. However, my biggest problem is that subscribers that I know are active are disappearing from the database. Why would active subscribers be purged along with some that are waiting on ...
by ospsg
Fri Feb 28, 2014 8:53 pm
Forum: Bugs, bug fixes & releases
Topic: Missing Recipient Entries
Replies: 11
Views: 13155

Missing Recipient Entries

We are using OpenEMM 2013 to manage three mailing lists and over the last month and a half or so, I have noticed that recipient entries are being deleted seemingly at random. I have been exporting each mail list in its entirety (not just the active members but members who have opted-out, waiting for...