auto opt-out due to blacklist

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sr-ska
Posts: 22
Joined: Tue Mar 19, 2013 6:56 pm

auto opt-out due to blacklist

Post by sr-ska » Tue Sep 16, 2014 4:38 pm

I have found many items with user_remark "auto opt-out due to black list" in the table customer_1_binding_tbl.
What does that mean exactly?
Why and how do the users have been added to the blacklist?
Thank you already!

maschoff
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Location: Munich, Germany
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Re: auto opt-out due to blacklist

Post by maschoff » Tue Sep 16, 2014 8:12 pm

I searched the source code of OpenEMM and could not find expression

Code: Select all

auto opt-out due to black list
Are you sure that OpenEMM generates this message?
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sr-ska
Posts: 22
Joined: Tue Mar 19, 2013 6:56 pm

Re: auto opt-out due to blacklist

Post by sr-ska » Wed Sep 17, 2014 10:29 am

Sorry the exact entry is "auto opt-out due to blacklist". (blacklist written together)
I am quite sure that OpenEMM generates this message.

Google shows 4 results but unfortunately does not help me:
https://www.google.de/search?q=auto+opt ... acklist%22

Many entries were changed at the same time.
We have sent at this times newsletters.

Thank you!

sr-ska
Posts: 22
Joined: Tue Mar 19, 2013 6:56 pm

Re: auto opt-out due to blacklist

Post by sr-ska » Mon Sep 29, 2014 9:45 am

Nobody knows what that means?
Why and how do the users have been added to the blacklist?

maschoff
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Joined: Thu Aug 03, 2006 10:20 am
Location: Munich, Germany
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Re: auto opt-out due to blacklist

Post by maschoff » Mon Sep 29, 2014 9:47 am

You may add recipients to the blacklist manually or via an import.
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sr-ska
Posts: 22
Joined: Tue Mar 19, 2013 6:56 pm

Re: auto opt-out due to blacklist

Post by sr-ska » Tue Sep 30, 2014 10:39 am

I'm pretty sure that no blacklist import was made.

I have now manually changed the users status back to 1.
Let's see if that happens again. :roll:

sr-ska
Posts: 22
Joined: Tue Mar 19, 2013 6:56 pm

Re: auto opt-out due to blacklist

Post by sr-ska » Wed Oct 01, 2014 8:50 am

After sending the first newsletter are now 86 users with "user_status" = "6" and "user_remark" = "auto opt-out due to blacklist".

Newsletter sended 17:36, "change_date" of the users 17:36!

Modified date "change_date" is the same for all changed users, so that OpenEMM himself must have done changes.

Has not a clue why this happens?

We DONT add recipients manually or via an import!

Image

sr-ska
Posts: 22
Joined: Tue Mar 19, 2013 6:56 pm

Re: auto opt-out due to blacklist

Post by sr-ska » Thu Oct 02, 2014 9:07 am

After the second newsletter (other mailing list):
941 users :shock: with user_status 6 and user_remark auto opt-out due to blacklist.

Found in:
webapps\openemm-ws\WEB-INF\classes\org\agnitas\util\Blacklist.class
... org/agnitas/util/Blackdata ... 6;admin=auto opt-out due to blacklist status=blacklist ...

Found in:
webapps\openemm\WEB-INF\classes\org\agnitas\util\Blacklist.class
... org/agnitas/util/Blackdata ... 6;admin=auto opt-out due to blacklist status=blacklist ....

Found in:
var\log\20141001-extbounce.log
Line 1: 5.9.9;0;364;0;14275;admin=auto opt-out due to blacklist status=blacklist
Line 2: 5.9.9;0;364;0;14295;admin=auto opt-out due to blacklist status=blacklist
Line 3: 5.9.9;0;364;0;14313;admin=auto opt-out due to blacklist status=blacklist
Line 4: 5.9.9;0;364;0;14325;admin=auto opt-out due to blacklist status=blacklist
...

Are this e-mail mabe addresses which have sent bounce mails? :?: :?:

bhcuong2008
Posts: 26
Joined: Fri Apr 11, 2014 3:56 pm

Re: auto opt-out due to blacklist

Post by bhcuong2008 » Tue Oct 07, 2014 8:06 am

I've experienced this.

If you put many emails into blacklist (via Import), when you sending out a mailing that its sending list contains these blacklisted emails, then the recipient's status is changed to "auto opt-out due to blacklist".

sr-ska
Posts: 22
Joined: Tue Mar 19, 2013 6:56 pm

Re: auto opt-out due to blacklist

Post by sr-ska » Tue Oct 07, 2014 12:56 pm

You're right, in the blacklist was a domain "@gmx.net" that caused the change of the users.
Thanx!

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